At Tales on the moon, we’re excited to get your new books to you as soon as possible! Orders placed before 6pm (local time) will be processed the same day. Please note that our handling time is 1-2 working days. Once you place your order, you’ll receive a confirmation email with all the details, including a unique order number, items purchased, and delivery information. We’ll also send you a text message letting you know when to expect your delivery if you’ve provided us with a mobile number. If you’re unable to accept the delivery, no worries! You can arrange to collect your order from your local post office, have it delivered to a neighbor, or schedule a redelivery for the next available day.
We want you to be completely satisfied with your purchase, so if for any reason you’re unhappy with your order, you can return any item within 30 days of receipt. All items must be unused, unopened, and have the original seals intact. For more information, please check our Returns & Refunds section. Let us know if you have any questions or concerns; we are here to help!
Worldwide Delivery:
We currently offer free worldwide delivery to the following countries:
A – Albania, American Samoa, Andorra, Antigua and Barbuda, Argentina, Aruba, Austria, Australia
B – Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bosnia & Herzegovina, Brazil, Bulgaria
C – Canada, Cayman Islands, China, Cocos (Keeling) Islands, Comoros, Cook Islands, Croatia, Cyprus, Czech Republic
D – Denmark, Dominica, Dominican Republic
E – El Salvador, Estonia
F – Faroe Islands, Fiji, Finland, Falkland Islands, France
G – Germany, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guernsey
H – Hong Kong, Hungary
I – Iceland, Indonesia, Ireland, Israel, Italy
J – Jamaica, Japan, Jordan
L – Latvia, Liechtenstein, Lithuania, Luxembourg
M – Macau, Macedonia, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro
N – Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway
O – Oman
P – Peru, Philippines, Poland, Portugal, Puerto Rico
Q – Qatar
R – Reunion, Romania
S – Saint Helena, Saint Lucia, Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland
T – Taiwan, Thailand, Trinidad And Tobago, Turkey
U – Ukraine, United Arab Emirates, United Kingdom, United States, US Virgin Island
V – Vanuatu, Vatican
Once your order has been dispatched, we offer the following times for delivery via DHL couriers:
UK – 1-5 Days
Europe – 2-7 Days
Rest of the World – 7-10 Days
If your order from Tales on the moon doesn’t arrive as expected, we’re here to assist you every step of the way. After placing your order, keep an eye out for a confirmation email containing all the pertinent details, including your unique order number and delivery information. If you’ve provided a mobile number, expect a text message notifying you of the expected delivery time.
Should your delivery encounter any issues and fails to reach you, don’t fret. You have several options available:
- Check with Neighbors: Sometimes, deliveries end up with neighbors by mistake. It’s worth checking with them if they’ve received your package.
- Contact the Local Post Office: If you missed the delivery, your package might be awaiting collection at your local post office. You can arrange to pick it up from there at your convenience.
- Schedule Redelivery: Missed the initial delivery attempt? No problem! You can schedule a redelivery for the next available day that suits you.
Remember, your satisfaction is our priority. If you ever encounter any issues or have questions about your order, don’t hesitate to reach out to us. We’re here to help!
For more information on returns or refunds, please refer to our Returns Policy section on the website. And as always, if you have any further questions or concerns, feel free to get in touch with our dedicated customer service team